FAQ, Product Support and More

Have a question about our products? Take a look at our FAQ, tips and tricks and more.

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Planter FAQs

What is Does the Water Reservoir Do?

A water reservoir stores extra water at the base of the planter, allowing your plants to draw moisture as they need it. This is not self-watering and you do in fact need to water your plants but this helps prevent over-watering and under-watering, keeps soil consistently hydrated. It’s an easy, low-maintenance way to support healthy plant growth, especially during hot or dry weather.

Do I Remove or Keep in the Drainage Plug installed in the bottom?

The drainage plug helps regulate proper water flow by allowing excess water to escape when needed. It comes pre-installed for convenience — simply remove it for outdoor use to prevent water buildup, or keep it inserted indoors to protect your floors and surfaces from leaks.

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Can I keep my planter outside all season long?

TierraVerde planters are weather-resistant and can be used for all-season use making it a great solution to grow and decorate all year-round. It is important to know, that although TierraVerde planters are durable by design, they are not breakable and even though they can handle topples if there was high-im

Raised Garden Bed and Planter Boxes

What is the difference between Raised Garden Beds and Planter Boxes?

Raised Garden Beds:

Raised Garden Beds are to be used directly on the ground. They come with a protective liner to protect plants from invasive weeds and pests.

Planter Boxes:

Planter Boxes are generally more compact in size and comes equipped with a base with water-reservoir, keeping your surfaces clean, making it a perfect solution for growing your own on your patio, deck or balcony.

Do I need tools to install and how many bags of soil do they hold?

Great question! You DO NOT need any tools to install the Raised Garden Beds or Planter Boxes. They were designs with with a tool-free EZ-Connect System, simply find the matching color dots, align the arrows and connect the panels with the posts.

Be prepared when you go and buy your Raised Garden Bed.

48"x48" - 620L = 25 x 25L (0.75 CU) Bags

48" x17" - 190L = 8 x 25L (0.75CU) Bags

17"x17" - 75L = 3 x 25L (0.75CU) Bags

These Raised Garden Beds are made out of weird waste / recycled material, are they safe to grow food?

Yes — absolutely. Our raised garden beds are made from Redu Materials, which repurpose hard-to-recycle “weird waste” into durable, non-toxic products. All materials are carefully processed and tested to ensure they’re safe for soil contact and suitable for growing vegetables, herbs, and other edibles.

Garden Borders FAQs

Can the borders bend and curve to my garden?

Yes - TierraVerde garden borders are build with natural flex because of the mixed recycled material and rubber. They can bend and curve to your garden shape naturally.

How do you install these Garden Borders? Do you need to dig?

These garden borders are designed for quick, easy installation. There’s no digging required — each piece includes integrated spikes that you simply anchor into the ground. For best results, lightly dampen the soil beforehand to make inserting the spikes easier.

The Stomp Edge makes it even simpler with its patented design: just dampen the ground and step down with your foot to lock it securely into place.

Can I cut the garden border to fit my space?

Yes — you can easily trim or cut the garden border to achieve a perfect fit. For the cleanest, most precise cut, we recommend using a saw or similar cutting tool. This allows you to customize the length and shape to suit your garden layout.

Stepping Stones FAQs

How Do I Install the Stepping Stones?

TierraVerde stepping stones are designed to be lightweight, making them a perfect alternative to real stone with easy, tool-free installation. Simply dampen the ground and stomp them into place. They work beautifully on grass, gravel, or soil.


When installed correctly on dampened soil or grass, they stay in place well. For high-traffic paths, lightly compacting or leveling the ground first provides added stability.

Can they be used in all seasons?

With its mixed recycled material and rubber, these stepping stones are built for extreme weather conditions and can be left out in winter and summer. The material can increase in temperature if exposed to direct sunlight, so walking on it with shoes is recommended.

How do I clean them?

Just rinse with a hose or wipe with mild soap and water. They’re low-maintenance and quick to refresh.

Deck Tile FAQs

Do the tiles have proper drainage

Yes. Our recycled deck tiles are designed with smart integrated drainage channels that help prevent water from pooling on the surface. This allows water to flow through and away, keeping your outdoor space safer, drier, and more comfortable after rain.

Do I need tools to install recycled deck tiles?

Installation is simple and requires minimal tools. While the tiles click together easily, we recommend wearing safety gloves and goggles for protection. You may also need a mallet and a utility knife to trim and customize the tiles to fit your space perfectly.

Do the deck tiles get hot with exposure to the sun?

Yes — like most outdoor surfaces, the tiles can warm up if exposed to direct sunlight for extended periods of time. While they’re designed to handle heat, the surface temperature may increase on very hot days. We recommend wearing footwear when walking on the tiles during peak sun to keep things comfortable.

Umbrella Stands FAQs

Will the umbrella stand tip over in strong winds?

When properly weighted and secured, the stand offers reliable stability. The tightening mechanisms keep the pole firmly in place, helping prevent tipping. In high winds or storms, we recommend closing your umbrella to reduce tension and protect both the stand and the fabric canopy.

How do I assemble the umbrella stand and do they fit any sized umbrella pole?

Assembly is intentionally simple. Most models feature a quick 2-piece design — simply fill the base with sand or water to anchor the stand, position the pole sleeve, insert the umbrella, and tighten the knob to secure it. No heavy tools or complicated steps required — just a fast, reliable setup for a stable, ready-to-use umbrella base.


Most of our stands include adjustable collars or inserts that accommodate a range of standard umbrella pole diameters. This ensures a snug, secure fit whether you’re using a dining umbrella, a market umbrella, or something in between. Check the product details for exact size compatibility.



Can these umbrella stands be kept out throughout all season and are they safe for pets and kids?

Yes. Each stand is designed to withstand year-round exposure to the elements. They resist cracking, fading, moisture damage, and temperature swings, so you don’t need to bring them indoors during winter or extreme weather. They’re built for real life, not just perfect patio days.

They’re made from non-toxic materials and feature smooth, rounded edges for added safety. As with any outdoor furniture, ensure the umbrella is securely tightened in the stand to prevent tipping, especially in areas where children or pets play.

Still have questions? Contact us!

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